Riverview Opens Third Hybrid ER/Urgent Care Facility in Indy

By Eric Althoff

ZIONSVILLE, Ind.—Healthcare provider Riverview Health Emergency Room & Urgent Care announced the October opening of the company’s third building that combines urgent care facilities and an emergency room under one roof. The Riverview Health Emergency Room & Urgent Care—West Carmel/Zionsville is sited at 10830 N. Michigan Road in Zionsville, which is located in the northeast suburbs of Indianapolis.

Partners on the project, which broke ground in September 2019, included E4H Architecture and general contractor Meyer Najem, the latter of which is local to the greater Indianapolis area.

Riverview’s previous hybrid care model, which has been replicated at its new West Carmel/Zionsville location, entails a 24-hour emergency room as well as an urgent care facility that operates daily from 7 a.m. to 10 p.m. In the Riverview model, patients are assessed and cared for by ER-trained clinicians, regardless of the level of medical attention they might require.

Seth Warren, Riverview Health president and CEO, said in a recent statement that as the capital region of Indiana has continued to grow in population, so too has increased the need for adequate, round-the-clock emergency care facilities.

“In just 12 months, we will have opened three new ER and urgent care facilities in three cities,” Warren said. “Our partnership with Intuitive Health is allowing Riverview Health to bring convenient care to the residents of Hamilton County.

“We are making a difference in the lives of the community we serve by providing more access and better service.”

In addition to the new West Carmel/Zionsville campus, Riverview’s other recent hybrid urgent care/emergency room facilities in Indianapolis entail Riverview Health ER & Urgent Care—Fishers, which opened last November, and Riverview Health ER & Urgent Care—Carmel, which came online this August.

Riverview also operates the combination emergency room and urgent care model at its other Indianapolis hospitals in the communities of Noblesville and Westfield. A future location will be cited in the Nora neighborhood of the metro area as well.

All such locations were built and are operated in conjunction with care provider Intuitive Health of North Texas, an early innovator on the paradigm of combining the emergency room and urgent care capabilities in the same facility. Intuitive’s medical facilities are stocked with on-site lab equipment as well as a radiology suite with X-ray and CT scanners.

“Our retail-based, combined ER and urgent care partnership with Riverview Health reflects our deep commitment to better serving the needs of patients and their families by bringing value-based care to Hamilton County,” Thom Hermann, CEO of Intuitive Health, said in a recent statement about the West Carmel/Zionsville project. “This partnership has worked mainly due to our shared value of placing patients first and prioritizing the patient experience.”