Listening & Learning
When it came time for Children’s Hospital of Pittsburgh of UPMC to upgrade its facilities, planners set out with one core goal in mind: improve the experience of everyone who sets foot inside.
After more than a decade of master plans, revisions and all-too-common funding snafus, the new CHP rose like a phoenix from its demolished former self and opened to the public on May 2. In the end, 30 percent of the old complex was kept intact, but much of the original building was leveled during construction of the a new $293.6 million building.


Americans enjoy the luxury of being able to buy just about any product they want from anywhere in the world, and they are rarely told that something is not available in the United States. But, that is exactly what Tonie Edwards, director of surgical services at North Carolina’s Spartanburg Regional Medical Center, was told during a 1999 trip to the German headquarters of healthcare equipment manufacturer Maquet.