Dave Hartley
Swisslog Healthcare, a supplier in healthcare technology combining pharmacy and transport automation, has announced Dave Hartley as its new vice president of Customer Care for Swisslog Healthcare TransLogic. Previously serving as the director of Field Services for Swisslog Healthcare, Hartley is experienced in supporting the company’s commitment to making sure products meet the needs and expectations of customers and providing complete customer and technical support. In his new role, Hartley will be responsible for overseeing the Customer Care team across North America, ensuring high standards of service levels are met for customers. Dave will also serve as the interim vice president of Customer Care for Swisslog Healthcare Medication Management.
Hartley first joined Swisslog Healthcare in 2003 as a senior field services engineer. After spending more than 10 years in the role, he was promoted to Customer Care manager where he served five more years before becoming the director of Field Services. As vice president of Customer Care, Hartley will oversee more than 200 employees throughout North America and will look to exceed service level agreements, enhance customer interactions and leverage the focused efforts of each Swisslog Healthcare division. He has deep experience in the TransLogic® pneumatic tube systems used in thousands of hospitals as well as in the Medication Management business, which delivers best-in-class pharmacy automation solutions. Hartley is a graduate of the U.S. Navy Nuclear Power School.